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Support & Care - Every Sip Of The Way
At PureLife Beverages, we care about your experience just as much as we care about what goes into our drinks. Whether you’ve got a question, need help with an order, or want to share feedback — our support team is here to assist.
How Can We Help?
We aim to make your experience smooth from browsing to sipping. Whether you have a question about our products, need help with an order, or want guidance on shipping, returns or wholesale enquiries, our support team is here to assist.
Frequently Asked Questions
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What is PureLife Beverages?PureLife Beverages is an Australian-owned and operated company specialising in the distribution of premium non-alcoholic drinks. We offer a diverse range of health-focused beverages, including basil seed drinks, non-alcoholic mocktails, zero-sugar sparkling drinks, and natural spring water.
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Where are your products available?Our products are available for purchase online through our website and are stocked in various supermarkets, independent grocers, health food stores, cafés, and convenience stores across Australia.
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Are your beverages suitable for all ages?Yes, all our beverages are non-alcoholic and crafted to be enjoyed by individuals of all ages.
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What are basil seed drinks?Basil seed drinks, like our Mr Basil range, combine real fruit juices with basil seeds. Basil seeds are known for their high fibre content and are a traditional ingredient in various cultures.
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Do your products contain added sugars or artificial sweeteners?Our Vida Zero range is free from added sugars and artificial sweeteners. Other products may contain natural sugars from fruit juices. Please refer to individual product labels for detailed nutritional information.
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Are your beverages vegan-friendly?Many of our beverages are suitable for vegans. However, we recommend checking the specific product details on our website or the product label to confirm suitability.
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Do your products contain allergens?Our products are produced in facilities that handle various ingredients. Please consult the ingredient list on each product's packaging for allergen information.
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How can I place an order?You can place an order directly through our website by browsing our product range, adding items to your cart, and proceeding to checkout.
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What payment methods do you accept?We accept major credit cards, debit cards, paypal and other secure payment methods as listed during the checkout process.
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Can I modify or cancel my order after placing it?If your order has not yet been dispatched, we will do our best to accommodate modifications or cancellations however do not gaurantee we will be able to make modifications as our system automatically sends the order to our displatching warehouse. Please contact our customer service team as soon as possible with your order details.
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Do you ship internationally?Currently, we ship exclusively within Australia.
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What are your shipping times?Orders are processed within 1-2 business days. Delivery times vary based on location: Metro Areas: 2-5 business days Regional Areas: 3-7 business days Remote Areas: 7-10 business days
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How can I track my order?Once your order is dispatched, you will receive a confirmation email with tracking details.
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What should I do if my order is delayed or missing?If your order hasn't arrived within the estimated delivery timeframe, please contact our customer service team with your order details, and we will investigate the issue promptly.
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How can I become a stockist?If you're interested in stocking our products, please visit our Wholesale Supply & Stockists page and fill out the enquiry form. Our team will get in touch with you to discuss partnership opportunities.
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Do you offer bulk pricing for retailers?Yes, we offer competitive wholesale pricing for retailers and distributors. Please contact our sales team for more information.
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Can I get marketing materials to promote your products?We provide marketing support to our stockists, including promotional materials and product information. Please reach out to our marketing team to request these resources.
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