Shipping & Returns
You can find detailed information about shipping and returns policy by clicking here. We encourage you to take a moment to read through it, as it outlines important aspects regarding delivery times, shipping options, and our return process. Understanding these details will help ensure a smooth shopping experience.
Shipping Policy
Shipping Within Australia
All Star Distributors PTY LTD ships exclusively within Australia. We use reliable couriers, including Sendle and other standard shipping providers, to ensure timely delivery.
Processing & Dispatch Times
Orders are processed within 1-2 business days. Once dispatched, you will receive a confirmation email with tracking details. Please ensure that your shipping details are correct, as we are not responsible for delays due to incorrect addresses.
Estimated Delivery Timeframes
Standard shipping times apply based on your location:
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Metro Areas: 2-5 business days
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Regional Areas: 3-7 business days
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Remote Areas: 7-10 business days
Delivery times may vary due to factors beyond our control, such as courier delays, weather conditions, or public holidays.
Shipping Costs
Shipping costs are calculated at checkout based on the size and weight of your order. Any applicable fees will be displayed before payment.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery.
Undeliverable or Lost Packages
If your package is lost or delayed beyond the estimated timeframe, please contact us at phill@allstard.com.au. If an order is returned to us due to an incorrect address or failed delivery attempts, re-shipping costs will apply.
Contact Us
For any shipping-related inquiries, please contact us at:
📧 Email: phill@allstard.com.au
📞 Phone: 0408777691
This shipping policy is effective as of 26 March 2025.
Returns Policy
PureLife Beverages – An All Star Distribution Company
At PureLife Beverages, we’re committed to providing high-quality, refreshing products that meet your expectations. Our Returns Policy complies with your rights under the Australian Consumer Law, and we’re here to help if something isn’t right with your order.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major product failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to meet acceptable quality standards and the failure does not amount to a major issue.
Returning Faulty, Damaged or Incorrect Items
If your item is faulty, damaged, incorrectly described, or otherwise breaches a consumer guarantee, we’ll happily refund or replace the product upon presentation of your proof of purchase.
To begin a return, please contact our team. This will ensure a faster and smoother resolution. All claims must be submitted within 30 days of purchase, and items must be returned to the address below:
Returns Address:
PureLife Beverages (All Star Distribution)
Address is provided once your return request has been approved. Please click here for customer support requests.
Please allow up to 3 business days for your refund to be processed after we’ve received the returned item at our warehouse.
Order Changes or Cancellations
We are unable to change or cancel orders once they have been placed.
We’re Here to Help
If you have any concerns or require assistance with a return, refund, or exchange, please don’t hesitate to contact us. Our team is friendly, responsive, and ready to ensure your experience with PureLife Beverages is a positive one.